Senior Manager Training & Quality

11 - 19 years

25 - 27 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Hiring for Senior Manager Training & Quality

80% quality, 20% training; experience in international voice/ chat

Location

Experience

CTC

Profile and Experience

  • 12+ years of industry experience in Quality & Training domains in contact center customer service domain.
  • Exposure to different improvement frameworks like six sigma, lean. Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role.
  • Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
  • Strong client-facing skills with excellent communication, negotiation and conflict management skills.
  • Strong Process Knowledge and Compliance to Multiple Audit procedures.
  • Thorough knowledge of MS office tools like Power point & excel are critical for the job
  • Experience in implementing innovative solutions and driving technologies, automation.
  • Analytical acumen and the ability to streamline complex processes.

Interested applicants can share cv to janet.yazokie@spes.in

References are welcomed.

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Spes Manning

Consulting

New York

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