Job
Description
As the Senior Manager (Account Head) - Training at AIonOS, you will play a crucial role in leading the design and execution of strategic, AI-integrated training programs aimed at enhancing operational precision and customer experience (CX). **Key Responsibilities:** - **Strategic Leadership** - Develop and implement advanced AI-powered training programs. - Align training strategies with organizational goals and CX benchmarks. - Drive organizational change through innovative learning frameworks. - **Training Program Development** - Oversee the full training lifecycle including needs analysis, curriculum design, delivery, and evaluation. - Create customized onboarding programs for seamless role integration. - Analyze training metrics for measurable outcomes and optimization. - **Collaboration & Teamwork** - Partner with Operations, Quality, Tech & Transformation, and HR Teams to align with business objectives. - Act as a strategic advisor on employee performance, skill gaps, and training effectiveness. - **Data-Driven Insights** - Evaluate training outcomes using analytics. - Enhance CX metrics (CSAT, NPS, FCR), productivity & quality through targeted programs. - **Coaching & Development** - Lead coaching initiatives to improve core CX competencies and leadership skills. - Manage onboarding, development, and mentorship of training staff. - **Compliance & Stakeholder Engagement** - Ensure adherence to training protocols, regulatory standards, and audit readiness. - Present outcomes and strategic recommendations to senior leadership & clients. **Key Hiring Skills:** **Experience** - 9-15 years in training and development, including 5+ years as Account Head - Training, overseeing large-scale CX training operations (500+ employees) from a training standpoint. - Mandatory experience in the travel industry, managing CX for Airlines/OTAs (Air Bookings). **Technical Expertise** - Proficiency in AI-driven learning tools and instructional design methodologies. - Expertise in content development (e-learning, instructor-led, and hybrid programs). **Leadership Skills** - Proven ability to lead cross-functional projects and drive continuous improvement. - Strong facilitation, presentation, and stakeholder management abilities. **Educational Background** - Graduation in any discipline (mandatory); advanced certifications in Training, Instructional Design, or AI in Learning are a plus. If you are a visionary training leader passionate about driving AI-powered CX excellence, AIonOS offers career advancement opportunities in an AI-driven organization, a collaborative work culture fostering learning and growth, and the opportunity to lead innovative projects in a transformative enterprise. Join us at AIonOS to redefine the future of training and development. As the Senior Manager (Account Head) - Training at AIonOS, you will play a crucial role in leading the design and execution of strategic, AI-integrated training programs aimed at enhancing operational precision and customer experience (CX). **Key Responsibilities:** - **Strategic Leadership** - Develop and implement advanced AI-powered training programs. - Align training strategies with organizational goals and CX benchmarks. - Drive organizational change through innovative learning frameworks. - **Training Program Development** - Oversee the full training lifecycle including needs analysis, curriculum design, delivery, and evaluation. - Create customized onboarding programs for seamless role integration. - Analyze training metrics for measurable outcomes and optimization. - **Collaboration & Teamwork** - Partner with Operations, Quality, Tech & Transformation, and HR Teams to align with business objectives. - Act as a strategic advisor on employee performance, skill gaps, and training effectiveness. - **Data-Driven Insights** - Evaluate training outcomes using analytics. - Enhance CX metrics (CSAT, NPS, FCR), productivity & quality through targeted programs. - **Coaching & Development** - Lead coaching initiatives to improve core CX competencies and leadership skills. - Manage onboarding, development, and mentorship of training staff. - **Compliance & Stakeholder Engagement** - Ensure adherence to training protocols, regulatory standards, and audit readiness. - Present outcomes and strategic recommendations to senior leadership & clients. **Key Hiring Skills:** **Experience** - 9-15 years in training and development, including 5+ years as Account Head - Training, overseeing large-scale CX training operations (500+ employees) from a training standpoint. - Mandatory experience in the travel industry, managing CX for Airlines/OTAs (Air Bookings). **Technical Expertise** - Proficiency in AI-driven learning tools and instructional design methodologies. - Expertise in content development (e-learning, instructor-led, and hybrid programs). **Leadership Skills** - Proven ability to lead cross-functional
