Senior Manager - RCMS (AR calling,RCMS,Denials Management) Hyderabad

Job Title: Senior Manager Revenue Cycle Managed Services

Department: Revenue Cycle Operations Reports To: Director – Revenue Cycle or Operations Job Type: Full-Time

Job Summary:

The Senior Manager – Revenue Cycle Managed Services is responsible for overseeing end-to-end revenue cycle operations for healthcare provider clients. This role ensures efficient management of revenue cycle services including patient access, billing, coding, charge capture, accounts receivable (A/R), and collections. The Senior Manager leads service delivery teams, ensures client satisfaction, drives process improvement, and supports financial performance goals.

Key Responsibilities:

Client Management:

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong client relationships by understanding their business needs and delivering high-quality services.
• Conduct regular client review meetings to present KPIs, performance reports, and strategic recommendations.

Operational Leadership:

• Oversee daily operations of revenue cycle services, ensuring SLA compliance and quality standards.
• Lead and manage cross-functional teams (onshore/offshore) to achieve operational excellence.
• Identify process gaps and lead continuous improvement initiatives to enhance productivity and reduce denials, days in A/R, and cost to collect.

Strategic Planning:

• Develop and execute strategic plans to improve revenue cycle performance and client satisfaction.
• Partner with technology and analytics teams to implement automation, reporting tools, and system enhancements.

Performance Management:

• Monitor key revenue cycle metrics (e.g., cash collections, denial rates, aging, DNFB, bad debt).
• Develop dashboards and reporting tools for internal and external stakeholders.
• Analyze trends and drive data-driven decision-making.

Compliance & Quality Assurance:

• Ensure compliance with healthcare regulations (HIPAA, CMS, payer requirements).
• Implement QA processes to monitor accuracy and compliance in billing and collections activities.