Senior Manager - Quality and Process assurance

The Senior Manager - Quality and Process assurance is responsible for developing and implementing quality control procedures, monitoring and analyzing processes, and conducting audits in coordination with concerned stakeholders.

Key Responsibilities

• Develop and Implement Quality Control Procedures

  Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies.

• Monitor and Analyze Processes

  Regularly review and analyze operating processes to identify areas for improvement.

• Conduct Audits and Inspections

  Perform regular audits and inspections to ensure adherence to established quality standards.

• Coordination with Departments

  Work closely with various departments to address quality issues and implement effective solutions.

• Prepare Quality Reports

  Compile and present quality reports to management, highlighting key findings and recommendations.

• Train Staff

  Develop training materials and conduct training sessions on quality control processes and standards.

• Customer Feedback

  Review customer feedback and implement necessary changes to improve service quality.

• Compliance

  Ensure all processes comply with relevant regulations and standards.

Key skills required

• Strong organizational and communication skills.
• Proficiency in process writing, audit / process assurance and quality assessment.
• Ability to analyse data and identify trends.
• Detail-oriented with strong problem-solving skills.

Key Relationships Management (Internal /External)

• External Process writing vendors
• Internal Cross-functional teams

Desired qualification and experience

• Education

  Bachelors degree (any stream), MBA or equivalent is preferred.

• Experience

  Minimum of 3-5 years of experience in quality assurance, process management, preferably in the life insurance sector.