Senior Manager - People Operations

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

arms marketers and product owners with insights into customer behavior. Brands can leverage to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage's helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

About the role:

The Manager/Senior Manager - People Operations will play a critical role in ensuring the smooth and efficient delivery of HR services, with a strong focus on payroll, compliance, audits, HR data analytics, and global mobility. This role requires a seasoned professional with extensive experience in managing HR operations, including exposure to global operations within an Employer of Record (EOR) model. The ideal candidate will be a strategic thinker, a problem-solver, and a hands-on leader with a passion for optimizing processes and enhancing the employee experience.

Roles & Responsibilities:

Payroll Management:

• Oversee the accurate and timely processing of payroll for employees across multiple locations, including international payroll through EOR providers.

• Ensure compliance with all applicable payroll regulations, tax laws, and reporting requirements.

• Manage relationships with vendors and EOR providers, ensuring service level agreements (SLAs) are met.

• Implement and maintain payroll systems and processes to improve efficiency and accuracy.

• Handle complex payroll-related issues and resolve employee inquiries.

Compliance, Audits, Legal Support:

• Develop, implement, and maintain HR policies and procedures to ensure compliance with all relevant employment laws and regulations (including GDPR, labor laws, etc.).

• Manage internal and external audits related to HR, payroll, and compliance, and ensure successful outcomes.

• Stay up-to-date on changes in employment laws and regulations and advise management on necessary actions.

• Oversee the maintenance of accurate and organized employee records.

• Manage employee lifecycle processes, including onboarding, offboarding, and leave administration, ensuring compliance.

HR Data, Tools & Analytics:

• Develop and maintain HR dashboards and reports to track key HR metrics, such as turnover, headcount, time to hire, and employee engagement.

• Analyze HR data to identify trends, insights, and areas for improvement, and make data-driven recommendations to management.

• Utilize HRIS systems to generate reports and analyze data.

• Own all HR tools (implementation, management, optimization).

Global Mobility:

• Manage global mobility programs, including international assignments, relocations, and visa processes, in collaboration with EOR providers.

• Ensure compliance with immigration laws, tax regulations, and other legal requirements related to global mobility.

• Develop and maintain global mobility policies and procedures.

• Provide guidance and support to employees and managers on global mobility matters.

• Manage relationships with global mobility vendors and partners.

Global Operations (EOR Model):

• Serve as the primary point of contact for HR operations related to employees in an EOR setup.

• Ensure effective communication and collaboration between the company, EOR providers, and employees.

• Monitor EOR performance and ensure compliance with contractual obligations.

• Address employee relations issues in collaboration with EOR providers, ensuring compliance with local laws.

• Support the implementation of HR programs and initiatives in international locations through the EOR model.

Other Responsibilities:

• Mentor a team of HR professionals.

• Contribute to the development and implementation of HR strategy.

• Participate in other HR projects and initiatives as needed.

Qualifications:

• 12-15 years of progressive HR operations experience, with a strong focus on payroll, compliance, audits, HR data analytics, and global mobility.

• In-depth knowledge of Indian labor laws and international employment regulations.

• Proven experience in managing and processing payroll for a large, multi-location organization.

• Excellent communication, interpersonal, and leadership skills.

• Strong analytical and problem-solving skills, with the ability to interpret and analyze HR data.

• Proficiency in HRIS systems and Microsoft Excel.

• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

• Strong ethical standards and a commitment to maintaining confidentiality.

• Experience in managing audits.