Job
Description
As a Senior Operations Manager with French at Tide, you will have the opportunity to contribute to the transformation of the small business banking market by driving the design and evolution of scalable, member-centric processes. Your key responsibilities will include: - Analyzing performance data to define key metrics, uncover root causes, and turn insight into action. - Leading cross-functional projects across teams and business units, ensuring alignment and execution. - Partnering on strategic planning with the Lead Operations Manager to turn vision into operational reality. - Managing day-to-day escalations with a strategic lens, spotting patterns, and driving systemic fixes. What we are looking for in an ideal candidate: - C1 or above level of French language proficiency - B2 or above level of English language proficiency - 6+ years' experience in a fast-paced environment, with at least 3 in an operational leadership role - Highly organized and systematic, with proven ability to lead team members and deliver multiple initiatives in parallel - Comfortable working with data, proficient in Excel, SQL, and Looker - Analytically rigorous but action-oriented, relentlessly curious and resilient - Strong communicator, able to toggle between detailed problem-solving with technical teams and strategic updates for senior stakeholders In return, Tide offers a flexible workplace model that supports both in-person and remote work, along with benefits such as self & family health insurance, term & life insurance, OPD benefits, mental well-being support through Plumm, learning & development budget, WFH setup allowance, and family-friendly leaves. Tide is committed to fostering a transparent and inclusive environment where everyone's voice is heard. If you are considering a job opportunity at Tide, please note the following: - Tide does not charge any fees at any stage of the recruitment process. - All official job opportunities are listed exclusively on the Tide Careers Page. - Communication from Tide will only come from an official @tide.co email address. - Tide does not work with agencies or recruiters without prior formal engagement. As a Senior Operations Manager with French at Tide, you will have the opportunity to contribute to the transformation of the small business banking market by driving the design and evolution of scalable, member-centric processes. Your key responsibilities will include: - Analyzing performance data to define key metrics, uncover root causes, and turn insight into action. - Leading cross-functional projects across teams and business units, ensuring alignment and execution. - Partnering on strategic planning with the Lead Operations Manager to turn vision into operational reality. - Managing day-to-day escalations with a strategic lens, spotting patterns, and driving systemic fixes. What we are looking for in an ideal candidate: - C1 or above level of French language proficiency - B2 or above level of English language proficiency - 6+ years' experience in a fast-paced environment, with at least 3 in an operational leadership role - Highly organized and systematic, with proven ability to lead team members and deliver multiple initiatives in parallel - Comfortable working with data, proficient in Excel, SQL, and Looker - Analytically rigorous but action-oriented, relentlessly curious and resilient - Strong communicator, able to toggle between detailed problem-solving with technical teams and strategic updates for senior stakeholders In return, Tide offers a flexible workplace model that supports both in-person and remote work, along with benefits such as self & family health insurance, term & life insurance, OPD benefits, mental well-being support through Plumm, learning & development budget, WFH setup allowance, and family-friendly leaves. Tide is committed to fostering a transparent and inclusive environment where everyone's voice is heard. If you are considering a job opportunity at Tide, please note the following: - Tide does not charge any fees at any stage of the recruitment process. - All official job opportunities are listed exclusively on the Tide Careers Page. - Communication from Tide will only come from an official @tide.co email address. - Tide does not work with agencies or recruiters without prior formal engagement.
