Senior Manager-Operations (BPO)

Job Description

Profile & Experience 12+ years of operations experience within a BPO in customer service domain. Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members. Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements. Proven ability to drive performance and grow businesses. Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders. Strong internal client-facing skills with excellent communication, negotiation and conflict management skills. Analytical acumen and the ability to streamline complex processes. MBA/ PG Degree would be an advantage. Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹2,500,000.00 per year Benefits: Provident Fund Schedule: Day shift Night shift Supplemental Pay: Performance bonus Ability to commute/relocate: Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Relevant of Experience in Global Operations Work Location: In person