Senior Manager - Operations (Biz. Research & Consulting)

The Senior Manager of Operations is a key role within our organization, responsible for overseeing the efficient and high-quality delivery of market research projects in the field of Business Research & Consulting. With a total experience of 7-10 years, you will be based at our Mohali, Punjab office and report directly to the Chief Operating Officer (COO) or Chief Executive Officer (CEO). Your primary responsibility will be to lead the operations team, ensuring the successful execution of market research projects from start to finish. This includes maintaining high-quality standards, adhering to timelines and budgets, and meeting client requirements. You will also be tasked with ensuring compliance with industry standards and data privacy regulations, as well as monitoring service performance using MIS tools to make necessary corrections. As the main point of contact for key clients, you will manage client expectations and address any concerns promptly to maintain high levels of satisfaction and retention. Additionally, you will develop and implement operational strategies aligned with business goals, mentor the operations team to foster a culture of high performance, and manage resource allocation for optimal utilization and profitability. Your role will also involve leading performance reviews, providing constructive feedback to support team growth, and contributing to Learning and Development initiatives. Furthermore, you will be responsible for creating proposals for new business opportunities by aligning client needs with operational capabilities. Key Performance Indicators (KPIs) for this role include on-time, high-quality, within-budget project delivery, client satisfaction and retention, operational efficiency improvements, and team performance and development. The ideal candidate should possess a Bachelor's degree in Business, Market Research, or a related field (Masters degree preferred), along with 7-10 years of experience in operations, with at least 5 years in a leadership role within market research or analytics. Strong leadership, project management, process optimization, and client relationship management skills are essential for success in this role. Familiarity with advanced analytics tools, market research platforms, and knowledge of data privacy laws and compliance will be advantageous. The position offers a full-time, permanent role with benefits such as a flexible schedule, health insurance, and work-from-home options. If you are a proactive and strategic thinker with a passion for operational excellence, we invite you to apply for this challenging and rewarding position.,