Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Apply now! We are inviting applications for the role of Commercial Operations Leader - Senior Manager! We are looking for someone to lead our client&rsquos Commercial Operations team, which builds and manages programs that drive organic growth. This individual will be responsible for overseeing institutional sales enablement and project management functions which benefit business leaders and revenue generators around the world. In addition, the person in this role must ensure impeccable quality control for all work products and consistently demonstrate an innovative, forward-looking approach to workflow automation and intelligence gathering as well as an unwavering commitment to identifying efficiencies that maximize the entire team&rsquos impact on the firm. Responsibilities: . Lead and manage India commercial operations team members, including hiring, training, coaching, and performance evaluation. . Plan and monitor the day-to-day execution of numerous Commercial Operations processes, consistently assess all processes for potential optimization paths, and resolve any issues that affect delivery. . Direct and oversee the administration of the firm&rsquos global cross-referral award program, including intricate tracking and quantification of thousands of client engagements and associated status updates to award recipients. . Direct and oversee the administration of various sales commissions programs, including coordination with the finance team to ensure accuracy and timeliness of payments to sales team members. . Influence and leverage global sales performance and revenue credit reporting via the firm&rsquos Salesforce CRM and Microsoft Dynamics ERP systems, including custom reporting based on the specific needs of client service stakeholders. . Experience in firm-wide reward or sales incentive programs. . Salesforce functional skills (particularly the ability to suggest enhancements for opportunities) . Coordinate a mission critical and time-sensitive process relating to annual revenue credit measurement and publish performance reports in partnership with the firm&rsquos compensation team and other key contributors. . Drive and expand various evergreen sales enablement initiatives, including general Salesforce CRM onboard training and client data analysis that correlates Salesforce conversion value to Dynamics revenue. . Collaborate with client service stakeholders to define and measure progress against commercial goals and KPIs and continually develop new reports and dashboards clearly evidencing commercial performance and trends. . Support the firm&rsquos strategic account program with analysis and insights based on comprehensive sales activity measurement. . Ensure team compliance with client&rsquos standards, regulations, and ethics. . Scale team as appropriate through targeted recruiting efforts and adjust alignment of responsibilities based on the needs of the business. . Scope and recommend new platforms, tools, reporting avenues, and commercial initiatives to drive efficiencies and increase the team&rsquos value. Qualifications we seek in you. Minimum qualifications . 15+ years of experience in Sales Operations with minimum of 8 years in management roles. . Significant experience managing commercially focused teams in multinational corporations and/or professional services firms. Experience leading teams working 24/5 is an advantage. . Exceptional team management, project management, and time management skills. . Superior presentation and written communication ability with an emphasis on business writing. . Proven track record of inspiring team innovation across multiple areas of responsibility. . Proven track record of adopting Lean and/or Six Sigma methodologies to drive process improvement and increase efficiency. . Substantial Salesforce experience particularly on Sales Cloud. . Knowledge of automation tools particularly on Salesforce to streamline operations. . Acute understanding of process improvement methodologies to enhance efficiency and productivity. . Advanced Microsoft Excel and PowerPoint skills are strongly preferred. . Advanced Power BI or equivalent reporting experience is an advantage. . Bachelor&rsquos degree (Masters desirable) in English, Business, Management, or equivalent field. . Work hours must overlap with U.S. Eastern Time. Standard team hours are 2:00-11:00 IST. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
