Senior Manager-Customer Care Voice-Inbound

As an Operational Leader, you will be responsible for overseeing the day-to-day operations of voice and blended processes. Your key responsibilities will include ensuring that SLAs, KPIs, and quality metrics are consistently met. In the role of Team Management, you will lead, mentor, and develop a team of managers, team leaders, and associates. Your focus will be on fostering a high-performance culture within the team. Process Optimization will be a critical aspect of your role. You will be expected to identify and implement process improvements that enhance efficiency, reduce costs, and ultimately improve customer satisfaction. Qualifications Required: - Proven experience in operational leadership roles - Strong team management and development skills - Ability to drive process optimization and continuous improvement initiatives If any additional details of the company are provided in the job description, please provide them here.,