Senior Manager, Conversation Design

As a Senior Manager in the Conversation Design team at Accenture, you will play a key role in providing transformation services focused on Living Marketing, Connected Commerce, and Advanced Customer Engagement for clients in Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, and Hyderabad. Your expertise in developing interactive models using conversational platforms and deep understanding of customer-centered design processes will drive cost reduction, revenue enhancement, and customer satisfaction. Your responsibilities will include ideating and executing design workshops, identifying use cases for conversational experiences, owning the conversation design process from research to scripting, defining NLP requirements, and advising clients on best practices. You will collaborate with cross-functional teams, contribute to pre-sales activities, and lead practice-specific initiatives to deliver innovative solutions to clients in the Customer Service domain. To excel in this role, you must have over 10 years of digital experience, an MBA from a tier 1 institute, and a strong grasp of industry tools for designing intuitive user experiences. Your ability to innovate, lead pre-sales activities, and drive practice-specific initiatives will be essential in creating transformative solutions for G2000 clients. Join us at Accenture to work on cutting-edge projects, collaborate with industry experts, and develop your skills through personalized training modules. Embrace the opportunity to shape innovative solutions, embed responsible business practices, and grow both professionally and personally in a dynamic and fast-paced environment. *Note: This job description is for a Senior Manager position in the Conversation Design team at Accenture, focusing on transformation services in the Customer Service domain.*,