Senior Manager, Conversation Design Accenture

10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As a Senior Manager in the Conversation Design team at Accenture, you will play a key role in providing transformation services focused on Living Marketing, Connected Commerce, and Advanced Customer Engagement for clients in Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, and Hyderabad. Your expertise in developing interactive models using conversational platforms and deep understanding of customer-centered design processes will drive cost reduction, revenue enhancement, and customer satisfaction. Your responsibilities will include ideating and executing design workshops, identifying use cases for conversational experiences, owning the conversation design process from research to scripting, defining NLP requirements, and advising clients on best practices. You will collaborate with cross-functional teams, contribute to pre-sales activities, and lead practice-specific initiatives to deliver innovative solutions to clients in the Customer Service domain. To excel in this role, you must have over 10 years of digital experience, an MBA from a tier 1 institute, and a strong grasp of industry tools for designing intuitive user experiences. Your ability to innovate, lead pre-sales activities, and drive practice-specific initiatives will be essential in creating transformative solutions for G2000 clients. Join us at Accenture to work on cutting-edge projects, collaborate with industry experts, and develop your skills through personalized training modules. Embrace the opportunity to shape innovative solutions, embed responsible business practices, and grow both professionally and personally in a dynamic and fast-paced environment. *Note: This job description is for a Senior Manager position in the Conversation Design team at Accenture, focusing on transformation services in the Customer Service domain.*,

Posted 2 days ago

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Senior Manager - Conversation Design Accenture

10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As a Senior Manager in the Conversation Design team at Accenture, you will play a crucial role in providing transformation services to clients through key offerings like Living Marketing, Connected Commerce, and Advanced Customer Engagement. Your expertise in developing interactive models using conversational platforms and a deep understanding of customer-centered design processes will be essential for optimizing marketing, sales, and customer service strategies. This will ultimately drive cost reduction, revenue enhancement, customer satisfaction, and positively impact front-end business metrics. Your responsibilities will include ideating and executing compelling design workshops, identifying use cases and user journeys that can benefit from conversational experiences, owning every stage of the conversation design process, defining NLP requirements, advising clients on industry best practices, estimating time to complete work accurately, and continually experimenting with new tools and technologies. Additionally, you will collaborate with other designers, both offshore and onshore, and provide valuable contributions to team meetings and client interactions. To excel in this role, you must possess technical and functional experience in the Customer Service domain, along with extensive customer experience and operational excellence. Having executed similar projects in the past is mandatory. Your professional and technical skills should include applying best digital practices, developing interactive models using relevant conversational platforms, utilizing a deep understanding of customer-centric design processes, demonstrating creativity and innovation, and leading pre-sales activities and practice-specific initiatives. This position offers an exciting opportunity to work on transformative projects with key G2000 clients, collaborate with industry experts and enterprise function practitioners, and shape innovative solutions leveraging emerging technologies. You will also have access to personalized training modules to enhance your strategy and consulting acumen, industry knowledge, and capabilities. The ideal candidate for this role should have 10+ years of digital experience, a solid knowledge of industry tools, and an MBA from a tier 1 institute. Join Accenture and be part of a dynamic team that is dedicated to driving business transformation and delivering impactful solutions to clients.,

Posted 5 days ago

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