Senior Manager - Conversation Design

As a Senior Manager in the Conversation Design team at Accenture, you will play a crucial role in providing transformation services to clients through key offerings like Living Marketing, Connected Commerce, and Advanced Customer Engagement. Your expertise in developing interactive models using conversational platforms and a deep understanding of customer-centered design processes will be essential for optimizing marketing, sales, and customer service strategies. This will ultimately drive cost reduction, revenue enhancement, customer satisfaction, and positively impact front-end business metrics. Your responsibilities will include ideating and executing compelling design workshops, identifying use cases and user journeys that can benefit from conversational experiences, owning every stage of the conversation design process, defining NLP requirements, advising clients on industry best practices, estimating time to complete work accurately, and continually experimenting with new tools and technologies. Additionally, you will collaborate with other designers, both offshore and onshore, and provide valuable contributions to team meetings and client interactions. To excel in this role, you must possess technical and functional experience in the Customer Service domain, along with extensive customer experience and operational excellence. Having executed similar projects in the past is mandatory. Your professional and technical skills should include applying best digital practices, developing interactive models using relevant conversational platforms, utilizing a deep understanding of customer-centric design processes, demonstrating creativity and innovation, and leading pre-sales activities and practice-specific initiatives. This position offers an exciting opportunity to work on transformative projects with key G2000 clients, collaborate with industry experts and enterprise function practitioners, and shape innovative solutions leveraging emerging technologies. You will also have access to personalized training modules to enhance your strategy and consulting acumen, industry knowledge, and capabilities. The ideal candidate for this role should have 10+ years of digital experience, a solid knowledge of industry tools, and an MBA from a tier 1 institute. Join Accenture and be part of a dynamic team that is dedicated to driving business transformation and delivering impactful solutions to clients.,