Senior Jira Engineer

Job Description

ABOUT THE ROLE: As a Jira Administrator, you will own and evolve our Atlassian Cloud environment and drive both day-to-day administration and long-term enhancements. You will work across departments to configure complex workflows, streamline access management, and automate repetitive processes using ScriptRunner for Jira Cloud. This is a critical role where your impact will be felt across multiple teams through improved productivity, better reporting, and scalable Atlassian practices. Key Responsibilities Administer and support Jira Software, Jira Service Management, and Confluence in Atlassian Cloud. Configure and optimize workflows, screens, permission schemes, custom fields, and notification settings. Build advanced automation using ScriptRunner for Jira Cloud (validators, post-functions, listeners). Set up and manage Service Management projects: queues, SLAs, forms, portals, and automation rules. Manage access controls, user provisioning, and group-based permissions. Create dashboards, filters, and custom reports for visibility across teams and leadership. Collaborate with stakeholders to gather requirements and deliver process improvements. Perform regular audits and cleanups to maintain a secure, efficient environment. Support Atlassian integrations with tools like Slack, Microsoft Teams, GitHub, and more. Document configurations, workflows, and change history for compliance and scalability. You will work to scale our employee productivity platform to support fast-moving teams in a fast-paced environment while helping end users get the most out of Atlassian Stack. What makes you a great fit: Hands-on experience administering Atlassian Cloud products. Strong expertise in Jira workflows, custom fields, permission schemes, and service projects. Experience with ScriptRunner for Jira Cloud or similar automation/scripting tools. Solid understanding of access management and user provisioning in a cloud environment. Familiarity with ITSM concepts and Jira Service Management best practices. Ability to work independently and collaboratively with technical and non-technical stakeholders. Excellent troubleshooting and communication skills.