Senior IT Support Engineer (Rotational)

Senior IT Support Engineer

rotational shits

Key Responsibilities

1. Technical Support

• Provide advanced-level technical support to internal users across hardware, software, and networking issues.
• Troubleshoot and resolve escalated issues from Tier 1 and Tier 2 support.
• Maintain documentation of support processes, incident logs, and knowledge bases.
• Conduct root cause analysis and implement preventative measures.

2. IT Operations

• Monitor and maintain IT systems, including servers, storage, backup, and security systems.
• Oversee and manage patch management, software updates, and system upgrades.
• Ensure IT compliance with organizational policies, procedures, and security standards.
• Collaborate with vendors and service providers to ensure timely resolution of issues and procurement of IT assets.

3. Networking

• Maintain, monitor, and optimize the organizations LAN, WAN, VPN, and firewall infrastructure.
• Configure, install, and troubleshoot routers, switches, and other network devices.
• Ensure network security by enforcing policies and managing access controls.
• Conduct periodic assessments of network performance and implement improvements.

Qualifications & Experience

• Bachelors degree in Computer Science, Information Technology, or related field.
• 4-7 years of experience in IT support or infrastructure roles.
• Strong knowledge of Windows/Mac OS, Active Directory, Microsoft 365, and virtualization technologies.
• Experience with networking protocols, firewalls, switches, routers, and VPNs.
• Certifications such as CompTIA Network+, CCNA, or Microsoft Certified: Azure
• Administrator Associate are a plus.

Key Skills

• Excellent troubleshooting and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to prioritize tasks and manage time effectively.
• Proactive mindset with a focus on continuous improvement.

rotational shits