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Senior IT Support Engineer (Rotational)

3 - 7 years

4 - 7 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Senior IT Support Engineer

rotational shits

Key Responsibilities

1. Technical Support

  • Provide advanced-level technical support to internal users across hardware, software, and networking issues.
  • Troubleshoot and resolve escalated issues from Tier 1 and Tier 2 support.
  • Maintain documentation of support processes, incident logs, and knowledge bases.
  • Conduct root cause analysis and implement preventative measures.

2. IT Operations

  • Monitor and maintain IT systems, including servers, storage, backup, and security systems.
  • Oversee and manage patch management, software updates, and system upgrades.
  • Ensure IT compliance with organizational policies, procedures, and security standards.
  • Collaborate with vendors and service providers to ensure timely resolution of issues and procurement of IT assets.

3. Networking

  • Maintain, monitor, and optimize the organizations LAN, WAN, VPN, and firewall infrastructure.
  • Configure, install, and troubleshoot routers, switches, and other network devices.
  • Ensure network security by enforcing policies and managing access controls.
  • Conduct periodic assessments of network performance and implement improvements.

Qualifications & Experience

  • Bachelors degree in Computer Science, Information Technology, or related field.
  • 4-7 years of experience in IT support or infrastructure roles.
  • Strong knowledge of Windows/Mac OS, Active Directory, Microsoft 365, and virtualization technologies.
  • Experience with networking protocols, firewalls, switches, routers, and VPNs.
  • Certifications such as CompTIA Network+, CCNA, or Microsoft Certified: Azure
  • Administrator Associate are a plus.

Key Skills

  • Excellent troubleshooting and analytical skills.
  • Strong communication and interpersonal abilities.
  • Ability to prioritize tasks and manage time effectively.
  • Proactive mindset with a focus on continuous improvement.

rotational shits

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