Senior IT Support Coordinator

As an IT Support Manager at our company based in Indore, Madhya Pradesh, India, your primary role will be to manage IT support requests effectively. You will be responsible for coordinating with end users and team members, as well as liaising with vendors. Additionally, you will play a crucial part in maintaining IT inventory and documentation to ensure smooth operations. Key Responsibilities: - Assign helpdesk tickets promptly to the relevant teams or individuals. - Monitor and manage Service Level Agreements (SLA) while handling any escalations that may arise. - Oversee IT procurement processes including RFQ, quotation comparison, purchase requisition creation, and invoice processing. - Keep accurate inventory records of hardware and software assets to facilitate efficient tracking and management. - Act as a bridge between technical teams and end users, ensuring clear communication and coordination of tasks. Qualifications Required: - 3 to 5 years of relevant experience in IT support and management. - Proficient in ticketing systems and customer support practices. - Demonstrated leadership skills as a team lead in a helpdesk support environment. Feel free to apply for this position using the Job Reference Number: 13283.,