Posted:1 month ago|
Platform:
On-site
Indore, Madhya Pradesh, India
Qualification
The candidate will be responsible for managing IT support requests, coordination with end users and team members, coordinating with vendors, and maintaining IT inventory and documentation.
Experience
3 to 5 years
Job Reference Number
13283
Skills Required
Ticketing, Customer Support, Team Lead, Helpdesk Support Engineer
Role
Roles and responsibilities are :
1. Assignment of helpdesk tickets.
2. Manage SLA and handle escalations.
3. IT Procurrement (RFQ, Quotation comparison, PR creation and processing invoice).
4. Maintain inventory records of hardware and software assets.
5. Coordinate tasks between technical teams and end users.
Impetus Technologies
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