Senior IT Engineer

As a Senior IT Engineer at Matillion, you will play a crucial role in shaping the future of data engineering by relentlessly automating manual IT processes, focusing on innovative solutions to complex business problems, and driving automation and technical leadership in the IT Service Desk in Hyderabad. **Role Overview:** You will be at the forefront of automating IT processes across core systems, analyzing support ticket trends, performing root cause analysis, leading automation initiatives, and acting as the primary technical lead for complex issues. **Key Responsibilities:** - Relentlessly automate manual IT processes, particularly user lifecycle management, using no-code tools and scripting - Proactively analyze support ticket trends to identify and eliminate entire classes of service requests through system improvements and automation - Own the problem management lifecycle, engineer permanent solutions to stop recurring incidents, and drive strategic automation initiatives - Act as the final technical authority for complex issues, provide mentorship, and promote best engineering practices within the team **Qualifications Required:** - Deep technical expertise in engineering, administering, and automating cloud and physical infrastructure - Proven track record of engineering automated solutions using scripting or no-code automation tools - Strong service mindset, collaborative approach, and ability to scope complex business requirements into technical remits - Proficiency in incident and problem management, with a focus on root cause analysis and permanent fixes - Willingness to learn new technologies and understanding of advanced concepts like AI protocols and AI-driven automation Join #TeamGreen at Matillion to be part of a collaborative environment where the mission drives us forward, and everyone works together to make a meaningful impact on the universe. Enjoy a flexible working culture, work-life balance, and benefits including company equity, paid time off, volunteering leave, enhanced parental leave policies, and access to career development tools. If you are passionate about shaping the future of data and want to be a part of a company that values innovation and teamwork, apply now to be a part of our fast-growing team in Hyderabad.,