Ready to shape the future of data?Matillion is the intelligent data integration platform.We're changing how the world works with data – and we need driven, curious people who think big and move fast.We built theData Productivity Cloudto supercharge data productivity, and now we’re shaping the future of data engineering withMaia– our AI-powered virtual data engineers that help teams design, build, and manage data pipelines at unmatched speed.Join #TeamGreen, where the mission comes first, collaboration drives us forward, and everyone pulls in the same direction to make a dent in the universe bigger than ourselves.We are now hiring a Senior IT Engineer to join our fast growing Hyderabad office.About the roleWant to join a forward-thinking company that is deeply invested in its AI journey, integrating advanced AI and automation into all IT practices? This is an exceptional opportunity for an IT engineer who sees past simple ticket resolution, focusing instead on building innovative solutions to solve complex business problems. You will be instrumental in helping Matillion create a proactive, fully automated, and highly scalable IT environment that removes friction and sets a new benchmark for service excellence.This pivotal role will be the core representative of the IT Service Desk in Hyderabad, combining deep technical expertise with a holistic approach to process optimisation. You will move the IT service from reactive ticket handling to proactive incident prevention, working on site in Hyderabad to drive this culture of relentless automation and technical leadership. The success of this role will be measured by achieving a full process-driven workflow and complete automation of service desk activities across the organisation.What you will be doingRelentlessly automate manual IT processes across core systems, particularly user lifecycle management (onboarding/offboarding), utilizing no-code tools and scriptingProactively analyze support ticket trends to identify and eliminate entire classes of service requests through strategic system improvements and automationOwn the problem management lifecycle, performing root cause analysis to engineer permanent, proactive solutions that stop recurring incidents before they happenLead strategic automation initiatives, including developing AI-driven solutions for the service desk (like the Felix bot) and building out MDM automation via API integrationAct as the final technical authority and primary technical lead for complex issues, providing mentorship and driving best engineering practices within the teamWhat we are looking forDeep technical expertise in engineering, administering, and automating cloud and physical infrastructure (e.g., Okta, Google Workspace, Jamf, Intune)A proven track record of engineering automated solutions using scripting (like Python) or no-code automation tools (e.g., n8n, Zapier, Workato)Strong service mindset, a collaborative approach, and the ability to effectively scope complex business requirements into technical remitsProficiency in incident and problem management, with a sharp focus on root cause analysis and implementing permanent fixesA high willingness to learn new technologies and an understanding of advanced concepts like AI protocols (e.g., data poisoning, hallucination) and AI-driven automationAt Matillion, we’re here to do something hard - change the way the world works with data, and build a great company along the way. Big, bold goals aren’t for the faint-hearted, and we don’t shy away from them. But we don’t do it alone. No egos, no politics - just great people working together, guided by our six core values;- Confidence without arrogance- Working with integrity- Customer obsessed- Innovate and demand quality- Bias for action- We careWe operate a flexible working culture that promotes work-life balance, with benefits including:- Company Equity- 27 days paid time off- 12 days of Company Holiday- 5 days paid volunteering leave- Group Mediclaim (GMC)- Enhanced parental leave policies- MacBook Pro- Access to various tools to aid your career developmentMore about MatillionThousands of enterprises includingCisco,London Stock Exchange Group,EDFandSlacktrust Matillion for a wide range of use cases from insights and operational analytics, to data science, machine learning and AI. We are a truly global workforce, dual headquartered in Manchester, UK and Denver, Colorado, with expanding offices in Hyderabad, India, along with valuable remote colleagues around the world.We are keen to hear from prospective Matillioners, so even if you don't feel you match all the criteria please apply and a member of our Talent Acquisition team will be in touch. Alternatively, if you're interested in Matillion but don't see a suitable role, please email talent@matillion.com.Find out more about life on #TeamGreenhere.Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type. Matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.
