Senior IT Engineer

Role Overview: As a Senior IT Engineer at Suyash Institute of Medical Science in Raipur, Chhattisgarh, you will be responsible for leading and managing day-to-day IT operations with a focus on software systems, enterprise applications, and database management. Your role will involve balancing hands-on technical expertise with managerial responsibilities such as team supervision, vendor coordination, compliance, and reporting. Acting as a key bridge between IT staff and management, you will ensure reliable, secure, and efficient IT systems that support organizational growth. Key Responsibilities: - Oversee hospital management system (software) and other enterprise applications, ensuring smooth functioning and minimal downtime. - Lead troubleshooting and resolution of escalated software/application issues. - Coordinate software upgrades, patches, and integrations with existing systems. - Monitor application performance and prepare MIS/reports for management. - Manage database administration (SQL/Oracle) including tuning, backup, and recovery. - Implement and monitor data security, privacy, and access control policies. - Support disaster recovery planning and business continuity initiatives. - Supervise IT Executives/Engineers; allocate tasks and monitor performance. - Mentor and train team members for improved application and software support. - Conduct user training sessions on new applications and IT best practices. - Act as deputy to IT Manager in their absence. - Support IT Manager in implementing digital transformation initiatives (HRIMS, mobile apps, cloud adoption). - Coordinate with vendors for AMC, licensing, upgrades, and service-level agreements. - Ensure IT documentation, audits, and compliance reporting are completed on time as per required hospital standards. - Enforce IT policies related to software usage, licensing, and data security. - Maintain IT stock and software license records to ensure legal compliance. - Generate regular reports for IT operations, risks, and improvements. Qualification Required: - Graduate in IT/Computer Science/Engineering (Preferred: Certifications in ITIL, Database Administration, Cloud, or Cybersecurity). - 6-7 years of IT experience with at least 2-3 years in a supervisory/lead role. - Strong expertise in HMS/ERP, HRMS, and enterprise applications. - Database management (SQL/Oracle) and application integration skills. - Good knowledge of cloud platforms (AWS/Azure/Google Cloud). - Ability to lead IT executives/engineers, manage support operations, and drive projects. - Strong communication, vendor coordination, and problem-solving abilities.,