Senior Group Manager F&A Operations OTC (Collections)

Job Description

Sr Group Manager (AVP) F&A OTC Collections Client Facing role Lead or Manage team of Group Managers (Collections, F&A, Order Management & IT Service Desk) ~ Team size of 100+ FTE's Create and Drive Business Process Excellence and Transformation strategies & Projects for F&A Business P2P, R2R and O2C. Ensure client SLAs and deliverables are met Strong domain knowledge and able to support review process Good understanding on ERP like Workday, Oracle To be willing to work in any shifts Drive initiatives and Team building activities. Adhere to reasonable operational requests from the management. To attend all meetings and trainings as per requirements Work very closely with teams across delivery locations and client. Contribute and present in client/customer reviews/meetings Job Description : The OTC (Order-to-Cash) Manager is responsible for overseeing all activities related to the order management and cash collection process within a BPO (Business Process Outsourcing) organization. They collaborate with clients, internal teams, and vendors to ensure efficient and effective order processing, timely billing, and prompt collection of payments. Responsibilities: 1. Manage the end-to-end order management process, including order entry, order fulfillment, and delivery tracking. 2. Monitor and enforce adherence to order management policies and procedures to ensure accuracy, completeness, and compliance. 3. Lead a team of order management professionals, providing guidance, coaching, and performance management to ensure operational excellence. 4. Collaborate with the sales and customer service teams to resolve any order-related issues, including order changes, cancellations, or pricing discrepancies. 5. Coordinate with inventory management and logistics teams to ensure timely and accurate delivery of orders. 6. Prepare and analyze order management metrics and reports to identify areas of improvement and implement corrective actions. 7. Collaborate with finance and accounting teams to ensure accurate billing and timely collection of payments. 8. Maintain strong relationships with clients, proactively addressing their concerns or escalations regarding order processing or cash collection. 9. Stay updated on industry best practices and trends in order management and cash collection processes. Requirements: 1. Bachelor's degree 2. Proven work experience as an OTC Manager or in a similar role within a BPO/BPM/Captive organization. 3. Strong knowledge of order management systems (e.g., ERP platforms) and related tools. 4. Excellent leadership and team management skills. 5. Proficient in data analysis and reporting using tools such as Microsoft Excel. 6. Exceptional problem-solving and decision-making abilities. 7. Excellent communication and interpersonal skills. 8. Detail-oriented and organized, with strong time management skills. 9. Ability to work under pressure and meet tight deadlines. 10. Familiarity with international trade laws, regulatory requirements, and Incoterms is a plus. Work location : Pune - Wiekfield(Vimannagar) Hybrid - 3 Days work from Office Shifts : 4 PM - 1 AM Global Support role