Job Summary: -
Reporting to the Operations Lead, the Senior Fund Administrator plays a critical role in providing high-quality, dependable service by efficiently processing and indexing client requests with a commitment to same-day completion. This role emphasizes precision and efficiency to enhance the client experience, ensuring every interaction aligns with our standards of service excellence. The ideal candidate will be proactive in maintaining high levels of quality, supporting our goal of delivering seamless and exceptional service to all clients.
Job Responsibilities: -
- Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio.
- Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.
- Ensures the appropriate materials and documentation are available to complete transactions.
- Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
- Reviews transactions and related documents and verify work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
- Maintain accurate records of transactions, ensuring all data is up-to-date and accessible for auditing or review purposes.
- Collaborate with cross-functional teams to resolve complex transaction issues, facilitating smooth communication and process completion.
- Monitor account activity and proactively identify discrepancies, initiating corrective actions to maintain data integrity and account accuracy.
- Assist in the preparation and review of reports on transaction trends and workflow efficiency to support process optimization.
- Support compliance efforts by adhering to all regulatory requirements and company standards, reporting any irregularities to management promptly.
Qualifications | Career Experience:-
- Bachelors degree in business, Finance, or related field, or equivalent work experience in financial services or transaction processing.
- 4+ years of experience in transaction processing or portfolio management, ideally handling complex or high-sensitivity accounts.
- Strong analytical and problem-solving skills, with a proven ability to identify discrepancies, resolve exceptions, and maintain high levels of accuracy.
- Excellent communication and collaboration skills, with experience working cross-functionally to resolve issues and manage transaction workflows effectively.
- Detail-oriented with knowledge of regulatory compliance standards and a commitment to following established policies, procedures, and quality standards.
Skills:-
Transaction Processing
Proficiency in executing and managing varied transactions using standard procedures with a high degree of accuracy.Attention to Detail
– Strong ability to review and verify documents, identify discrepancies, and ensure completeness and compliance with established standards.Analytical Skills
– Capacity to analyze moderately complex transactions, identify patterns, and resolve issues or escalate as necessary.Portfolio Management
– Experience in managing large, sensitive accounts, with an understanding of how to handle specialized products or functional areas.Problem-Solving
– Ability to identify issues within processes, conduct thorough research, and implement or recommend corrective actions.Communication Skills
– Strong verbal and written communication skills to interact effectively with customers and internal/external business partners.Collaboration and Teamwork
– Ability to work with cross-functional teams to complete transactions and streamline processes.Time Management
– Skill in managing multiple transactions and tasks efficiently to meet deadlines and service level agreements.Documentation and Record-Keeping
– Expertise in maintaining accurate, up-to-date records of transactions to ensure data integrity and accessibility.Compliance and Regulatory Awareness
– Familiarity with regulatory requirements and company policies, with a commitment to upholding these standards in all transactions.
Other Expectations: -
- Schedule Adherence: Complies to assigned shift schedules (including but not limited to Start Time, End Time, and Breaks/Lunch); complies to rest day schedules; adheres to leaves filing policy outlined by the engagement/company
- Quality Compliance: Follows all quality standards following the engagement/company policies; Ensures all quality deficiencies are corrected promptly for activities in their function
- Teamwork and Communications: Ensures attendance to all required meetings (either for engagement-related meetings or for company-related meetings);
- Can work under pressure
- Amenable to work on a shifting schedule
- Must be flexible with the ability to adapt to changes quickly.
- Proactive and has a customer service-oriented mindset
- Receptive to feedback and willing to learn
Performance criteria:-
You will be assessed on the success of your role based on your achievements against these Terms of Reference and your performance against Performance Indicators.
Administrative: -
Adherence to all company-mandated responsibilities.
Security Responsibilities: -
All members shall be responsible for the security of the information they use or manage and shall ensure that appropriate measures are taken to preserve its confidentiality, integrity, and availability.
The following are essential security obligations:
- Be aware of one’s obligation under legislation governing data protection, computer misuse, copyright protection, intellectual property, public records retention, and common law.
- Act with propriety in using the business units’ Information resources.
- Familiarize with and conform to the Information Security Policy and related Standards, Guidelines, etc.
- Report immediately to one’s Line Manager and Information Security Officer any breaches or suspected breaches of the CGI Philippines Information Security policy.
Confidentiality:-
Principal Consultant (Senior Fund Administrator)
The above statements describe the general nature and level of work. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of a member as classified. All members may be required to perform duties outside of their typical responsibilities occasionally, as needed.
