Senior Executive - Quality Specialist (Medical Consultation)

Job Description

Position- Senior Executive - Quality Specialist (Medical Consultation) Department- Medical Operations / Quality Assurance Location- Gurgaon Brief about the Team Our Quality Assurance team ensures excellence across every stage of the medical consultation process. We are dedicated professionals with a strong foundation in healthcare, combining quality management expertise with direct patient interaction. From monitoring consultation standards to providing feedback to doctors and conducting policyholder calls, we uphold compliance and service excellence. With a focus on continuous improvement, training, and SLA adherence, our team plays a crucial role in delivering safe, accurate, and consistent telemedicine experiences What will you do End-to-End Quality Management: Monitor, review, and ensure quality checks are performed across all stages of the medical consultation lifecycle. Policyholder Interaction: Conduct audio/video calls with policyholders as part of the consultation and verification process to ensure quality and compliance. Doctor Feedback & Error Management: Provide timely and constructive feedback to consulting doctors. Identify, document, and track recurring errors for resolution and process improvement. SLA Compliance: Ensure all quality-related tasks are completed within the defined Service Level Agreements (SLAs) and maintain high accuracy benchmarks. Training & Support: Conduct regular training sessions for doctors to align them with updated protocols, quality standards, and feedback insights. What we are looking for Bachelor's degree in Medicine (BDS, BHMS, BAMS, or equivalent preferred) Minimum 1 years of experience in healthcare quality assurance or similar roles Strong communication skills, both verbal and written Ability to give and receive constructive feedback diplomatically Proficiency in maintaining documentation and working with quality dashboards Why Join Us? Tata 1mg provides one of the most exciting and high-growth environments to work. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being a part of the Hospital team will provide a great opportunity to scale up a business to great heights leveraging the existing capabilities of Tata 1mg. Disclaimer Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.