Senior Executive

Job Description

Job Description Deliver superior customer service by providing in-depth product and service knowledge efficiently and respectfully Responsible for reviewing and ordering HOI document, Vesting information and Payoff Statement. Recognizing issues that involve privacy and security. Must be able to take follow up on pending request. Ensure customer interactions meet or exceed company standards for professionalism, problem-solving, and satisfaction. Document customer interactions and resolutions accurately in system Adhere to all company policies and procedures, including data privacy and security standards B2B calling offices for required document in order to complete the loan file Desired Skill High impact communication skills - strong oral and written communication skills Multitasking: Able to create note (type) along with answering the call. Verbal clarity (e.g., grammar, idioms, pacing, accent, etc.) Strong problem-solving skills and a customer-centric approach Show more Show less