Senior Executive - Debt Management Services - Rural

Senior Executive - Debt Management Services - Rural

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to case tracking.
• Resolution as per AOP within agreed timelines.
• Portfolio management.
• Debt collection strategy.
• Target achievement.
• Regulatory compliance.
• Reporting and analysis.
• Risk management.
• Team leadership.
• Vendor management.
• Coordinating with internal and external clients.

Required Qualifications and Experience

• Experience in achieving collections targets by visiting customers/agencies.
• Ability to monitor performance against set parameters and provide regular updates.
• Knowledge of legal guidelines for repossession of products.
• Proficiency in maintaining accurate records of customer interactions and transactions.
• Experience in generating regular reports on collection activities and performance.
• Strong skills in handling escalations promptly and effectively to resolve issues.
• Experience with Daily DRR (Daily Risk Report) management.
• Ability to develop and implement strategies to improve collection rates.
• Experience in case to case tracking and resolution within agreed timelines as per AOP.
• Exposure to portfolio management and debt collection strategy.
• Proven track record in target achievement and regulatory compliance.
• Strong reporting and analysis skills.
• Risk management capabilities.
• Team leadership experience.
• Vendor management skills.
• Ability to coordinate with internal and external clients.

Location