Senior Executive - Debt Management Services - Consumer

Senior Executive - Debt Management Services - Consumer

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers or agencies.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Track cases individually.
• Ensure resolution as per AOP within agreed timelines.
• Portfolio management.
• Debt collection strategy development and execution.
• Achieve set targets.
• Ensure regulatory compliance.
• Reporting and analysis of collection activities.
• Risk management related to debt collection.
• Lead and manage the team effectively.
• Vendor management.
• Coordinate with internal and external clients.

Required Qualifications and Experience

• Proven experience in achieving collections targets by visiting customers or agencies.
• Ability to monitor performance against set parameters and provide regular updates.
• Knowledge of legal guidelines for repossessing products.
• Experience in maintaining accurate records of customer interactions and transactions.
• Proficient in providing reports on collection activities and performance.
• Skill in handling escalations and resolving issues promptly.
• Experience in managing Daily Risk Reports (DRR).
• Ability to develop and implement strategies to improve collection rates.
• Case tracking and resolution within agreed timelines.
• Experience in portfolio management.
• Understanding of debt collection strategies.
• Proven track record of target achievement.
• Strong understanding of regulatory compliance.
• Experience in reporting and analysis.
• Risk management skills.
• Team leadership experience.
• Vendor management experience.
• Ability to coordinate with internal and external clients.

Location