Senior Executive - Customer Relations

As a Senior Executive in Customer Relations at Bureau Veritas India Pvt. Ltd., based in Chennai, your role will involve Audit Scheduling and Contract Administration for various schemes. It is essential to adhere to the Bureau Veritas Quality Assurance System, which includes the BV Code of Ethics and the BV Group policy. - Coordinate Audit Scheduling with clients in compliance with ISO 17021:2011 requirements. - Manage scheme-specific audit schedules using tools like Siebel and ACTIS. - Ensure accurate and updated client information in SIEBEL for Contract Administration. - Monitor Scheduling Performance through the SAS Portal. To qualify for this role, you should: - Hold a graduate degree, preferably in Science or Computer Science. - Have a minimum of 4 years of relevant experience. - Possess additional courses in computer applications. Your performance will be evaluated based on various key performance indicators (KPIs) such as: - Scheduling audits three months in advance. - Compliance with ISO 17021:2011 and Bureau Veritas Management System requirements. - Ensuring a competent team is scheduled for audits and adequately trained. - Maintaining resource utilization rates. - Timely updating client information in production tools as part of Contract Administration. Skills and qualities essential for this position include: - Good written and oral communication skills. - Excellent coordination and monitoring abilities. - Capacity to work under pressure and meet tight deadlines. Please note that the Job Description may be revised periodically to align with the Company's requirements and your evolving competencies and qualifications.,