Senior Executive - Client Success

As a Sr. Executive Client Success at Econz, your role is crucial in managing client renewals, retention, and overall account management to ensure long-term customer satisfaction and success. Your responsibilities will include: - **Renewal & Retention Management:** - Drive client retention and contract renewals for continued business growth. - Proactively engage with clients to address concerns and enhance their experience. - **Account Management:** - Build and maintain strong client relationships to effectively meet their needs. - Serve as a trusted advisor, providing insights on Google Workspace and GCP solutions. - **Technical & Solution Support:** - Assist clients in optimizing their use of Google Workspace and GCP solutions. - Collaborate with technical teams to deliver tailored solutions based on client requirements. - **Business Development & Upselling:** - Identify opportunities for upselling and cross-selling additional products and services. - Enhance customer engagement and drive revenue growth in collaboration with sales and marketing teams. - **Contract & Negotiation Management:** - Handle contract negotiations and ensure smooth agreement renewals with clients. - Streamline processes by collaborating with legal and finance teams. In terms of qualifications, you should have: - B.Sc, BE/B.Tech, or a related field. - Proven experience in renewal, retention, or account management, preferably in the Google Cloud or SaaS industry. - Strong understanding of Google Workspace and/or Google Cloud Platform. - Excellent communication, negotiation, and presentation skills. - Ability to build and maintain strong client relationships. - Strong analytical and problem-solving skills. - Proficiency in CRM software (e.g., Salesforce, HubSpot). - Experience with contract negotiation. - Ability to explain technical products to non-technical customers. Preferred qualifications include Google Cloud certifications, experience working with Google Cloud partners, and experience with SaaS sales. Join Econz, a Google Cloud Premier Partner, and be a part of a high-trust, high-performance culture that values people, processes, and psychology. Make your mark and grow with us!,