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Senior Executive-Back Office-Customer Service

Senior Executive-Back Office-Customer Service

EXL

0 years

0 Lacs

noida uttar pradesh india

Posted:1 week ago| Platform:

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Skills Required

service training transactions coaching reports payroll

Work Mode

On-site

Job Type

Full Time

Job Description

Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution; Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required

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EXL

Business Process Management / Analytics

New York

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Senior Executive-Back Office-Customer Service