Senior Executive | Airport Operations

Role Overview: As a Senior Executive in the Airport Operations and Customer Service department with at least 3-7 years of experience in the Aviation Industry, your job purpose is to ensure safe and secure on-time operations in compliance with the ground operations manual and all relevant procedures. Key Responsibilities: - Assist customers through all procedures related to arrivals & departures, including: - Making reservations across the counter - Selling tickets - Remitting cash to the concerned department - Answering customer queries over the telephone - Departures: - Attend pre-flight and post-flight briefings - Set up check-in counters - Screen checked-in baggage - Maintain high quality of check-in procedures - Assist customers with special requests - Arrivals: - Assist customers with special requests - Assist customers with mishandled/damaged baggage and prepare all required reports - Coordinate with the baggage vendor for damaged bags and follow up with en-route stations regarding lost baggage - Perform post-flight departure filing of all necessary flight papers - Other responsibilities: - Perform any other tasks assigned by the management - Functional Responsibilities: - Maintain standards as per company requirements - Ensure effective threat assessment and response capability - Achieve department goals and follow up - Perform duties as per the Security Programme - Maintain performance standards and follow up with your shift - Monitor the Quality System continuously and the level of conformance - Secure quality levels and optimize resources - Be aware of Emergency Response Procedures, rules, and regulations - Acquire and maintain necessary skills required to perform job functions - Maintain work procedures as per company requirements - Conduct development dialogues with Team leaders - Control theft and pilferage of company property - Administrative Responsibilities: - Maintain files and log sheets - Provide inputs for training requirements - Update manuals and local procedures - Ensure competent and qualified workforce are detailed for duty - Verify invoices - Personnel development and management Qualification Required: - Minimum 3-7 years of experience in the Aviation Industry - Knowledge of airport operations and customer service procedures - Strong communication and organizational skills - Ability to work in a fast-paced and dynamic environment - Proficiency in handling customer queries and complaints - Familiarity with security protocols and emergency response procedures - Attention to detail and ability to multitask effectively (Note: No additional details about the company were provided in the job description),