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Schneider Electric
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Senior Engineer

Senior Engineer

Schneider Electric

3 - 4 years

5 - 8 Lacs

Chennai

Posted:2 months ago| Platform:

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Skills Required

schneider solutions BMS Power SCADA Operations aveva schneider local HMI

Work Mode

Work from Office

Job Type

Full Time

Job Description

External Description - Contractual Role

Description - External

System Troubleshooting:
Diagnose and resolve issues.

a)

b)

c)

d)

e)

f)

g)

h)

Customer Complaint Management & Preventive Maintenance:
Efficiently handle customer complaints and perform preventive maintenance tasks & System Upgrades to ensure smooth operations.
Technical Knowledge:
Possess basic understanding of PC/server hardware, operating systems, SQL & PostgreSQL for databases, and networking.
Project Execution:
Capable of executing retrofit projects with basic project management skills.
Customer Relationship Building:
Foster strong relationships with customers through regular interactions, understanding their needs, and addressing issues as per the agreed SLA.
Business Development:
Generate third-party AMC and retrofit business opportunities from existing customers.
Customer Satisfaction:
Ensure high levels of customer satisfaction by delivering efficient services in line with the agreed SLA.
Customer Meetings:
Conduct monthly/quarterly meetings with customers to review performance and address any concerns.
Documentation:
Create and update documents for Standard Operating Procedures (SOP), Method of Procedure (MOP/WMS), Root Cause Analysis (RCA), Risk Analysis, and other site-related activities.

Qualifications - External

Education:
Degree holder.
Experience:
4+ years in troubleshooting and logic creation for PLC, SCADA, EMS, BMS and security products ( ACS, CCTV, FAS, PA, Vesda, WLD).
Customer Handling:
Proven experience in managing datacentre customers.
Communication Skills:
Excellent communication and interpersonal skills.
Complaint Management:
Skilled in handling higher levels of customer complaints.
Sales Experience:
Experience in AMC sales and business generation.

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