Senior Engineer

Movate Technologies

3 - 5 years

3 - 5 Lacs

chennai tamil nadu india

Posted:13 hours ago| Platform: Foundit logo

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Skills Required

salesforce experience cloud

Work Mode

On-site

Job Type

Full Time

Job Description

Provide prompt and effective technical support for Salesforce Experience Cloud issues to end-users and internal teams.
Diagnose, troubleshoot, and resolve technical problems; identify root causes and apply timely solutions.
Collaborate with other support teams to resolve complex issues and ensure seamless service.
Log, track, and manage tickets using tools like Ivanti, ServiceNow, Jira, etc.
Prioritize and categorize issues based on severity and business impact.
Communicate issue status, progress, and resolutions to stakeholders and management.
Implement platform updates, patches, and enhancements for stability and performance.
Maintain updated documentation for technical issues, resolutions, and best practices.
Create user guides and training materials to improve user understanding and usage.
Work with cross-functional teams (developers, BAs, QA) to identify enhancement opportunities.
Analyze application issues including configuration, data, or integration errors.
Coordinate with development, infrastructure, and QA teams for issue resolution.
Assist with enhancements, patch validation, and regression testing.
Support deployments, change requests, and post-release validations.
Proactively identify and suggest improvements for platform functionality and support processes.
Handle data setup or configuration in Community/Experience or Core Clouds.
Experience as a Business Analyst or in Testing is mandatory.
Understand e-commerce platforms and best practices.
Proficient in troubleshooting, log analysis, and root cause determination.
Communicate technical details clearly to non-technical stakeholders.
Comfortable working in SLA-bound environments with timely issue resolution.
Adapt and collaborate effectively in a dynamic team setting.
Detail-oriented with a focus on delivering quality results.
Available for 24/5 rotational shifts, including night shifts (US/UK time zones).
Flexible to work during weekends, month-end, or new market launches.
Experience with Salesforce Workbench and SOQL.
Maintain and create Knowledge Base articles, SOPs, and work instructions.

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