Senior Engineer - Product Support

Job Description Introduction: Digital Transformation Solutions (DTS) We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and Revel Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About the Role The person will be responsible for the end-to-end technical support for Network security. What You Will Do Expert-level technical support for network security products. Handling customer technical escalations. Troubleshooting, diagnosing, and resolving technical customer issues. Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers. Authoring technical knowledge base articles for other technical support personnel and/or customers and partners. What You Need to Be Successful Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required. Networking skills should include: a. TCP/IP fundamentals b. IP subnetting and supernetting and hierarchical routing principles c. Routing protocol operation (BGP) d. Routing policies at BGP peering points e. VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.) f. Hands-on configuration and operational knowledge of Cisco and Juniper routers g. Hands-on Understanding and knowledge of Netflow, SNMP Security skills - DDOS, IPS, IDS, Threat detection and mitigation Operating systems - Basic to Intermediate knowledge of Linux Database: Basic to Intermediate knowledge of database - postgres, sqlite Good to have: Scripting - shell and/or high level languages (Python, Perl, Php) Bonus Points if You Have Bachelor s degree required. Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively. Outstanding customer service and advanced written and verbal communications skills. What Makes You Eligible Work Mode: Hybrid Work location: Bangalore. What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement Be Brilliant employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development