Senior Engineer, Product Support (Commerce)

Location: Gwal Pahari Gurgaon

Work Mode : Work From Office

Key Skills Must Have: PHP ,Javascript ,angular & Good to have-Magento with excellent communication skills

Shifts : Night /Rotational

Requirements

5+ years of experience in an enterprise software or cloud support environment.

Understanding of modern web technologies and relationships between themLinux, Apache, MySQL, PHP, NGINX, Redis, DNS, CDN, Magento, and SSL.

Experience troubleshooting web applications and performance issues.

Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in-depth reviews.

Strong knowledge of the Linux command line.

Relational database skills: Familiarity with MySQL and database queries.

Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java, and Python.

Familiarity with eCommerce Platforms (Support, Site Development or QA role).

Strong organizational and time management skills including multi-tasking and prioritizing job duties.

Proficient in technical problem-solving methodologies.

Ability to adapt and change in a dynamic environment.

Excellent (oral and written) communication skills in English.

Job responsibilities

Provide knowledge transfer sessions to help reduce critical issues.

Drive resolution of technically complex issues by working with application stakeholders development and business operations teams.

Evaluate and provide feedback on future technologies and new releases/upgrades.

Partner with Engineering personnel to prioritize and raise issues as necessary

Share standard methodologies with team members to enhance the quality and efficiency of customer support and supply articles to our knowledge base.

Translate business needs into product requirements and work with product management to add enhancements

Provide business and technical solutions to help customers optimize the use of solutions. Excellent Organizational skills and ability to prioritize, manage, multi-task, and execute projects cross-functionally.

Performance tuning and optimization and debugging of customer code.

What we offer

Culture of caring.

Learning and development.

Interesting & meaningful work.

Balance and flexibility.

High-trust organization.