Senior Engineer L1/ L2 - IT Help Desk

2 - 6 years

2 - 5 Lacs

Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Incident Management process knowledge Ticket handling process, how to create, and update, Worklog. Laptop/Desktop Troubleshooting ITIL process knowledge Active Directory, DNS, DHCP knowledge Office 365 Management knowledge User Mailbox, Shared Mailbox knowledge Mail flow rule knowledge Knowledge of Office 365 Licenses and management Hands-on experience in Excel and PPT to prepare SOP, documents. Awareness of team lead skills Qualifications: Candidates who have academic qualifications as BCA, B Sc., MCA. Preference for ITIL certification

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