Senior Engineer-IT-System Monitoring and Operating

Role Overview: As a Senior Engineer at Brose Group, you will play a critical role in maintaining the health and performance of IT systems through proactive monitoring, incident resolution, and escalation handling. Your responsibilities will be hands-on and technical, focused on operational excellence. You will have the opportunity to demonstrate strong troubleshooting skills, process adherence, and a collaborative approach to supporting IT infrastructure. The role requires participation in 24x7 operations, including rotational shifts, night shifts, weekends, and public holidays as part of a global support model. Key Responsibilities: - Monitor IT systems and services using enterprise tools such as SCOM, CheckMK, Streamworks, Splunk, and SUSE Manager. - Act as the first point of contact for server, network, and application-related incidents. - Perform fault correction and increase first-level resolution rates by identifying and engaging the appropriate escalation partners. - Troubleshoot and execute approved operational tasks across Linux and Windows operating systems, as well as databases like Oracle and MSSQL. - Manage and maintain reports related to the Brose Group backup environment, including restore tests and audit support. - Serve as a single point of contact for Local IT, handling issues such as service restarts, server reboots, and password resets based on documented procedures. - Ensure timely and accurate escalation of incidents, adapting to evolving IT processes and escalation protocols. - Maintain and update technical documentation and standard operating procedures. - Demonstrate a solid understanding of CMDB and IT Service Management principles. - Basic knowledge of scripting languages such Power Automate is a plus, especially for automation and monitoring enhancements. Qualifications Required: - 5-7 years of experience in IT infrastructure monitoring and operations. - Strong troubleshooting skills in Linux/Windows environments and database systems. - Familiarity with enterprise monitoring and SIEM Tools. - Exposure to scripting and automation tools is advantageous. - Working knowledge of ITIL framework and CMDB processes. - Windows OS, VMware (ESXi, Vcenter client) and Linux (SLES) Networking Basics, ITIL Processes L3 technical Support in IT companies, 24x7 Rotating shifts, Ready to learn new technology. (Note: The additional details of the company provided in the job description have been omitted for brevity.),