Senior Engineer- Application Support

Job Description

A bachelors degree in software engineering, computer science, information technology, information systems, computer engineering, or similar. Working experience in application / production support roles for at least 5 years Experience working knowledge in SQL RDBMS. Incident management tool - Service now, BMC Remedy if any. Good technical knowledge on application/production environment. Problem solving / resolving skills. Good communication and writing skills. Knowledge of Incident management and ITIL process. A team player and ready to work in 24*7. Adaptable and flexible to deal with uncertainty and ambiguity Ability to synthesise information from multiple sources Produce meaningful reporting, insights and action plans Ability to effectively communicate ideas in a consumable format with supporting action plans Flexible and proactive. Customer focus and good relationship management skills. Ability to work autonomously collaborate with other team members teams as well. Demonstrable experience as an application support engineer in a related field. Ability to manage code migration, document configuration changes, and monitor performance. Exceptional ability to provide front-end support to internal departments and web-based clients. Advanced proficiency in determining the causes of application errors and repairing them.