Senior Employee Technology Support Analyst, Credit Operations

As a Senior Employee Support Analyst at Morningstar DBRS, you will be a key member of an agile cross-functional product development team, supporting a diverse range of Products and Services. Your role will involve taking ownership of products running in production, ensuring a seamless experience for end-users, and providing valuable feedback to contribute to the continuous improvement and modernization of our products. You will collaborate with team members in North America and Mumbai to support DBRS Morningstar's global offices, playing a crucial role in shaping the future of the organization and establishing Morningstar DBRS as a technology-first environment. Your responsibilities will include supporting various products and services by applying your technical knowledge to assist end-users and stakeholders. You will conduct research to identify issues, provide timely resolutions, and communicate outcomes effectively to the team. Additionally, you will build a knowledge base for end-users and support analysts, make software improvement recommendations, and track and resolve credit products and data issues. Demonstrating a high sense of ownership, you will be responsible for managing the product ticket queue, providing updates, and ensuring timely resolutions. Furthermore, you will act as a subject matter expert, articulating and evangelizing the strength, quality, and value of the product when necessary. To be successful in this role, you should have at least 3 years of experience in Application Production support (Level 1 & Level 2) and 2+ years of experience working with technologies such as .net, Python, AWS, JavaScript, or any JavaScript framework. You should also have experience debugging SQL queries and stored procedures in a relational database management system, along with the ability to troubleshoot applications independently. Excellent communication skills, the ability to collaborate effectively with various teams, and knowledge of service level agreement management and incident handling are essential requirements. Additionally, experience with service desk tools like BMC Remedy, ServiceNow, or JIRA is preferred. Ideally, you should hold a bachelor's degree in computer science or a related field. It would be beneficial to have domain knowledge in financial/investment data or analytics, as well as experience with monitoring tools such as Splunk or New Relic. Morningstar DBRS is an equal opportunity employer committed to empowering investor success through transparency and diversity of opinion in the credit rating industry. If you join the team, you will be part of a dynamic work environment that values collaboration and innovation, with opportunities for remote work and in-person collaboration. Morningstar DBRS is looking for individuals who are passionate about making a difference in the world of credit ratings and are committed to delivering exceptional customer service.,