Senior Development Support Engineer

• This position, under the general direction of the Lead and/or Manager, Support, will be responsible for technical and development support for our Presence Software. This role will support the Presence product which involves making code changes to maintain operability, working out of a case queue to review requests and answer questions and execute changes and fixes.
• Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work as part of cross functional team in the support of Presence
• Support and modify Front-end designs and custom features for Presence
• Investigate and resolve issues reported for Presence following best practices such as authoring or writing maintainable code
• Engage in troubleshooting and communicating timelines for resolutions
• Assist and attend escalation meetings as required to resolve in-production issues
• Familiarity with the full technical stack
• Work within a wide range of new and legacy code and technologies in a mature codebase
• Liaise with Product team to report bugs and provide feedback on product releases
• Perform other duties as assigned

Qualifications

• To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

• 4+ years experience in a front-end web developer role
• 4+ years experience with Content Management Systems
• Bachelor s degree in computer science or information technologies required or equivalent experience
• Knowledge of current web client technologies including demonstrable proficiency with:
• HTML
• XML/XSLT
• CSS
• SASS
• Javascript
• JQuery
• Adobe Photoshop
• Adobe Illustrator
• Strong written and verbal communication skills
• Strong ability to work with current software design principles and concepts
• Strong ability to handle a heavy workload with multiple cases and frequent interruptions
• Strong ability to work in a changing, dynamic environment with shifting priorities