Senior Design Engineer

Telematics Engineer Field & End-of-Line (EOL) Issue Management

Qualification

B.E./B.Tech in Electronics / Electrical / Mechatronics / Embedded Systems

Primary Skill

Telematics architecture and connected vehicle systems, CANalyzer, or equivalent, UDS & CAN protocols, TCU, cloud, CAN networks, and vehicle diagnostics layers, preparing RCA documentation, validation summaries, and issue dashboards

Relevant Experience

2 to 5 years in the automotive domain with exposure to Connected Vehicles, Telematics Systems, Diagnostics and EOL Processes

The selected consultant will be required to support for:

• To do Root Cause Analysis (RCA) Reports for all Telematics-related Field/ EOL issues.
• Telematics-related EOL (End-of-Line) Issue resolution at manufacturing facilities.
• Weekly Operational Dashboards summarizing field complaints, EOL failures, open/closed tickets, and FOTA campaign status.
• Validated Software and Parameter File Deployment to Tata Motors internal servers.
• Comprehensive log analysis reports based on TCU logs, CAN logs, Cloud logs, Service tool logs, and EOL tool logs, with actionable insights.
• FOTA Campaign Monitoring Reports, including failure cases analysis.
• Media Event support involving Telematics systems
• Telematics Field Issue Resolution:-Reproduce and analyze customer-reported connectivity, location, or call service issues, Visit field locations as needed to capture logs and validate fixes with internal teams and suppliers.
• Log Analysis & Debugging: -Perform advanced log analysis using TCU, CAN, Cloud, Service tool, and EOL tool logs, Collaborate with multiple teams for multi-layered fault isolation.
• EOL Issue Management:-Troubleshoot production line Telematics failures, support root cause identification and resolution to ensure smooth vehicle rollout, Validate consistency of SW/HW/configurations at the plant.
• Software & Parameter Management:-Support end-to-end management of Telematics Software and parameter file release to TML servers.
• FOTA Campaign Support:-Assist in planning and monitoring Firmware Over-The-Air (FOTA) campaigns, Validate field behaviour post-update, and analyse failure scenarios.
• Media Event Support:-Provide Telematics technical support during media drives, Ensure system health checks, pre-validation, and rapid troubleshooting during live events

Preferred Skills & Knowledge

Preferred to have knowledge of :

• 1] Connected Vehicle Platforms & ECUs (e.g., TCU)
• 2] Automotive Diagnostic Protocols (UDS, CAN)
• 3] FOTA Campaign Lifecycle
• 4] End-of-Line Testing & Flashing Processes
• 5] Telematics Cloud Infrastructure
• 6] Production Line Validation & Troubleshooting
• Flexibility to travel across field locations and manufacturing plants for on-site support.
• Ability to work in cross-functional teams under tight timelines and production pressures.
• Willingness to support real-time troubleshooting during critical business events.

Work Experience :

Demonstrated hands-on experience in:

1] Field and plant issue triaging

2] Cross-system log analysis

3] Production line debugging

4] Software release tracking

5] Vehicle-level & Bench-level validation

6] Vehicle-level diagnostics and supplier coordination