Senior Delivery Manager Wintel, Network, ITIL

As a Senior Delivery Manager at UST in Trivandrum, you will lead and manage both on-site and virtual teams effectively across diverse geographies. You will be responsible for driving end-to-end Delivery Management with strong technical expertise in Wintel, Storage, Network, and SD-WAN technologies. Additionally, you will manage multi-technology teams across various service lines and technical towers. Your role will involve demonstrating experience in RFP solutioning, large-scale operations, and third-party service integrations. Proficiency in ITIL, Agile, and SRE frameworks with hands-on knowledge of service management and incident resolution processes is essential. You should have a deep understanding of the BFSI domain with extensive experience supporting NBFC clients and proven ability to handle PAN-India accounts, ensuring consistent service excellence. Solid grasp of enterprise security products and related best practices is required along with strong financial acumen including knowledge of P&L, EBITDA, and budgetary controls. You should have excellent customer-facing skills with a focus on building long-term strategic relationships. Managing escalations, driving incident resolution, and ensuring SLA adherence are key responsibilities. Your skills in people management, team mentorship, performance evaluations, strategic resource planning, and prioritization to meet dynamic business needs will be crucial. A proactive attitude with a strong problem-solving mindset is expected. Excellent written and verbal communication skills with an ability to influence stakeholders at all levels are necessary. You should be well-versed in change management and continuous improvement initiatives, proficient in MS Office Suite and project management tools, and possess strong organizational and leadership capabilities. Your role will also involve coaching and developing junior team members. Skills required for this role include expertise in Wintel/Storage/Network, ITIL, Agile, NBFC customer experience, and Service Management. UST is a global digital transformation solutions provider that partners with clients from design to operation, embedding innovation and agility into organizations. Join UST with over 30,000 employees in 30 countries and build for boundless impact, touching billions of lives in the process.,