Senior Data Scientist

The Business Intelligent division of GSS (Global Support Services) team is seeking a Senior Data Scientist to join us in Pune, India. The GSS team is Red Hat's customer-facing support organization. The GSS team provides high quality technical support to Red Hat customers across the globe on all Red Hat products. In order to identify improvement opportunities across the CEE (Customer Experience & Engagement) business lines that includes GSS, the Business Intelligence team of Data Scientists analyse the customer and associate data. As part of the Business Intelligence group we are required to drive initiatives and programs, as well as lead the data science apprenticeship program. In this role, you are required to design, develop and maintain the Business Intelligence related projects.

The Senior Data Scientist exercises good judgment, working with minimal instruction to serve as a technical leader who drives data-driven decision making and shapes analytical approaches across projects. This role is responsible for resolving moderately complex data issues and managing data science and Machine Learning (ML) models that impact the organizations operational goals.

Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.