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Senior Customer Support Executive

0 - 3 years

1 - 3 Lacs

Bengaluru

Posted:8 hours ago| Platform: Naukri logo

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Skills Required

US Process Customer Support Voice Process CSAT International BPO Communication Skills Customer Satisfaction Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

MEGA Walk in Drive!! Startek welcomes Freshers & experienced professionals for the role of Senior Customer Support Executive for International Voice Process Jumpstart Your BPO Journey: Entry-Level Opportunities Await Unlock your potential in BPO!! HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 16th June 2025 - 30th June 2025 Interview Location - Startek ITPL, 6th Floor,Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational shifts & Rotational week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients and our shareholders. Job Description Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries. Eligibility Criteria - Minimum Educational Qualification 10+2 (No Backlogs) Freshers & experienced are welcome. Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. Problem-solving skills with the ability to think on your feet. Being detail-oriented with a commitment to delivering high-quality service. Empathetic and patient approach while interacting with customers. Ability to work with minimal supervision Interview Process - HR Screening Operations round Salary Discussion Benefits Quarterly Bonus Free Transportation (2 way cab provided round the clock) Mention HR - Alisha A. on the resume WhatsApp 8826179338 Email alisha.alexander@startek.com click on the link below to apply - https://surl.li/ctaepo

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