Senior Customer Success Executive-monday.com

Job Title: Customer Success Manager AWS Cloud

Location: [Pune, Maharashtra]

Job Type: [Full-Time]

Job Overview:

We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of technical knowledge, business acumen, and strong relationship-building skills to drive adoption, optimize costs, and ensure overall customer satisfaction.

Key Responsibilities:

? Serve as the primary point of contact for assigned AWS customers, building strong strategic relationships. ? Drive adoption of AWS services, ensuring alignment with customer business objectives. ? Analyze usage patterns and recommend cost optimization strategies, including Reserved Instances, Savings Plans, and right-sizing of resources. ? Coordinate with AWS Solutions Architects, Support, and Professional Services teams to resolve technical and operational challenges. ? Conduct regular business reviews, track KPIs, and provide actionable insights for continuous improvement. ? Guide customers through cloud migration, modernization, and best practice implementation. ? Proactively identify risks, potential issues, and opportunities to enhance customer experience and cloud ROI.

Must-Have Skills ? Strong knowledge of AWS Cloud services (EC2, S3, RDS, Lambda, VPC, CloudFront, etc.) ? Excellent customer relationship management and communication skills ? Ability to translate technical concepts into business value ? Experience with cost optimization and ROI analysis in cloud environments ? Project/account management skills with the ability to manage multiple customers simultaneously ? Analytical problem-solving and performance monitoring skills ? AWS Certifications (Solutions Architect, Cloud Practitioner, or equivalent)

Good-to-Have Skills ? Experience with specialized AWS services (AI/ML, serverless, DevOps) ? Hands-on cloud migration experience ? Data analysis and visualization skills (QuickSight, Tableau, Excel) ? Industry-specific cloud expertise (finance, healthcare, e-commerce, etc.) ? Change management and internal training experience ? Project management certifications (PMP, Agile, Scrum) Alternative Skills (Optional) ? Knowledge of Azure, Google Cloud, or multi-cloud environments ? Technical consulting or pre-sales experience ? IT service management (ITIL) knowledge ? Basic scripting (Python, Bash, PowerShell) ? Familiarity with customer success platforms (Salesforce, Gainsight, HubSpot) ? Business analysis and KPI tracking skills

Qualifications ? Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) ? 37 years of experience in cloud computing, customer success, or technical account management ? AWS certifications highly preferred Why Join Us ? Work with cutting-edge cloud technologies and enterprise clients ? Opportunity to shape cloud adoption strategies and drive measurable business outcomes ? Collaborative and innovative team environment