Senior Customer Service Executive - Media Enabled Services

Sr. Playout Executive
is responsible for the seamless execution of broadcast playout operations,ensuring high-quality transmission of live and recorded content. Ensuremonitoring of channels. This role requires in depth knowledge on broadcastoperations, which involves overseeing the playout systems, managing the Playoutscheduling, automation management and troubleshooting capabilities of technicalissues. The Playout Operator will also report of any on air incidents andtechnical problems and contribute to the continuous improvement of playoutprocedures.

Key Responsibilities:

1. Playout Operations:




• Operate and monitor playout
  systems to ensure accurate and timely transmission of contents On-Air.


• Manage Live broadcast streams,
  including switching between multiple sources, inserting commercials, fillers, promos and handling live sports feeds.


• Ensure all contents are correctly
  formatted, timed, and delivered according to broadcast standards and schedules.




2. System Monitoring and Maintenance:




• Oversee the performance of
  playout equipment and systems, performing regular tech checks to ensure optimal operation.


• Troubleshoot and resolve
  technical issues related to playout systems, including video and audio quality problems.


• Coordinate with technical support
  and maintenance teams to address equipment malfunctions and upgrades.




3. Scheduling and Automation:




• Monitor and adjust automated
  playout schedules as needed, ensuring adherence to programming guidelines and schedules.


• Update and maintain playout
  schedules, including playlist creation and content integration, Log changes and On -Air time management.


• Review and optimize automation
  processes to enhance efficiency and reliability.




4. Quality Assurance:




• Perform quality checks on content
  before and during transmission to ensure compliance with broadcast standards.


• Implement and enforce quality
  control procedures to maintain the integrity of the broadcast signal.




5. Emergency Response:




• Act as the first point of contact
  for resolving playout-related emergencies and provide quick and effective solutions.


• Develop and implement contingency
  plans for potential broadcast interruptions or failures.




6. Reporting and Documentation:




• Maintain detailed logs of playout
  activities, including equipment performance and issue resolution.


• Prepare reports on operational
  performance and incidents for management review.

Qualifications:

• Education: Bachelors degree in engineering, Broadcast Technology, Media
  Production, Graduation from a related field, or equivalent.


• Experience: Minimum of 1 - 5 years of experience in broadcast playout
  operations, with a proven track record of managing complex playout systems and live broadcasts.


• Technical Skills: Proficiency in playout automation systems, broadcast
  equipment, and software. Familiarity with video/audio codecs, signal flow, and broadcast standards.


• Problem-Solving: Strong troubleshooting skills and the ability to handle
  technical issues under pressure.


• Communication: Excellent verbal and written communication skills, with the
  ability to interact effectively with team members and other departments.

Preferred Qualifications:

• Advanced certifications in broadcast technology or related
  fields.


• Experience with advanced playout systems and integrations.


• Knowledge of emerging technologies and trends in broadcasting.

Working Conditions:

• The role may require working
  irregular hours, including nights, weekends, and holidays.


• The position is typically
  office-based, with some on-site responsibilities for equipment maintenance and emergency response.