Senior Consultant

• 7 to 12 years of experience in Server Management Administration (Linux).
• Experience in server installation, maintenance, and decommissioning (physical/VM).
• Strong expertise in Linux OS operations.
• Knowledge of hypervisor operations (XEN, VMware).
• Proficiency in LVM, DNS, LDAP, and IPTables.
• Strong troubleshooting skills in server down situations.
• Experience in physical server management.
• Associate-level knowledge in at least one public cloud platform (AWS, Azure, GCP).
• Basic knowledge of automation tools (e.g., Chef) and scripting (e.g., Bash, Perl).
• Experience with GitHub and Jira (preferred).
• Knowledge of Prometheus monitoring on Docker setup and/or ELK stack (beneficial but not mandatory).
• Familiarity with central infrastructure services (e.g., Security Groups, RPM, Rsync, Mail, Active Directory, Chef automation, Nagios, Repository Management, Monitoring).
• Ability to provide knowledge transfer to 2nd level technical support.
• Willingness to work in rotational shifts, including one week of night shifts per month.
  

Key Responsibilities

• Provide 3rd level technical support, ensuring compliance with customer SLAs.
• Manage daily compute operations (Events, Incidents, Service Requests, Change Requests, RCA) following ITIL processes.
• Perform server installation, maintenance, monitoring, and decommissioning.
• Handle storage operations using NetApp NFS.
• Maintain OS images and package/repository management.
• Implement patch management using BladeLogic Automation.
• Configure and roll out server-related monitoring/alerts.
• Conduct performance testing and analysis.
• Perform Root Cause Analysis (RCA) for incidents.
• Document services and tasks, perform testing, ensure quality management, and facilitate knowledge transfer.
• Assist 2nd level technical support with complex tasks.
• Willingness to participate in an on-call setup, including weekends or public holidays if required.
  

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NTT DATA Business Solutions is a fast-growing international IT company and one of the world's leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.