Senior Collections Specialist

As a Senior Collection & Key Accounts Manager at ESDS, you will have the exciting opportunity to engage with people and make a real impact by nurturing relationships with our most valued customers. Your role will involve connecting meaningfully with existing customers, assisting them with billing queries, and ensuring a delightful and seamless experience with ESDS. This position offers a perfect blend of office work and in-person visits to respected clients, providing exposure to India's top enterprises. Your key responsibilities will include acting as a trusted point of contact for customers, collaborating with Sales, Service Delivery, and Billing teams to resolve queries efficiently, and ensuring smooth communication across teams. You will be responsible for submitting regular follow-up and collection status reports, updating CRM systems, and ensuring compliance with company policies and financial guidelines. We are looking for candidates with a Bachelor's degree in Finance, Business Administration, or related fields preferred but not mandatory for experienced candidates. You should have at least 2+ years of experience in client-facing, account management, or collections roles, with prior experience in handling sensitive financial communication being a plus. Strong communication, interpersonal skills, problem-solving abilities, and familiarity with tools like MS Excel, Word, Outlook, and CRM systems are essential for this role. The ideal candidate for this position is someone who loves connecting with people, solving problems, helping businesses run smoothly, and has the presence and poise to handle corporate clients confidently. You should be excited about working in a respected, inclusive workplace. Additional perks of this role include a flexible and women-friendly working environment, the opportunity to grow into senior client relationship or commercial management roles, and full support from a dynamic team with excellent training and mentorship.,