Senior COE Documentation & Enablement

The Senior COE Documentation & Enablement role at Calix offers the opportunity to work as a highly skilled and experienced professional. You will be responsible for providing exceptional subject matter expertise and consistently delivering top-notch documentation and enablement content. As a part of your responsibilities, you will be required to own the complete lifecycle of documentation deliverables, which includes playbooks, job aids, process maps, and training materials. Your aim will be to ensure that the content is clear and usable for a diverse range of audiences. You will also need to analyze complex business processes and transform them into well-structured documentation that enhances operational efficiency. Collaboration will be a key aspect of your role as you work closely with subject matter experts, project managers, and cross-functional teams to collect, validate, and organize content. It will be essential to ensure that the documentation aligns with project objectives, compliance standards, and stakeholder needs through thorough evaluation and continuous refinement. In addition, you will be expected to mentor junior team members, encouraging a culture of excellence, structured thinking, and collaborative problem-solving. Your role will involve applying advanced analytical and logical thinking to evaluate complex documentation and enablement requirements and recommend effective solutions. To be considered for this role, you should have a BE/B.Tech degree in Electronics, Electrical, Computer Science, or Information Technology, or an MCA qualification. A minimum of 6 years of experience in documentation, enablement, or knowledge management roles is required. Proficiency in tools like Confluence, JIRA, SharePoint, and the Microsoft Office Suite is essential. Experience in Agile or Scaled Agile environments would be beneficial. Strong written and verbal communication skills, along with the ability to manage multiple priorities, meet deadlines, and maintain quality standards, are also necessary for success in this position.,