Senior Client Support Engineer / Support Engineer

You practice values that serve as a pathway to improvement. Your Culture mirrors your core values, enabling the delivery of quality work and the creation of value for customers, employees, and stakeholders while fostering unity. Ownership is key to achieving goals through extreme ownership, taking initiative, and being accountable for your work. Empowerment is embraced by granting responsibility and freedom throughout the organization, promoting collaborative decision-making and learning from outcomes swiftly. Believing in accelerated growth, you focus on quality and impactful decisions for customers and yourselves. Speed is crucial in the game, requiring agility, action orientation, and delegation with defined targets and accountability using agile scrum methodologies. Customer Centricity is paramount, aiming for customer delight by placing the customer at the core of operations. Team Spirit is vital for collective success, fostering collaboration across functions and ensuring a fun and cohesive team environment. Passion drives your purpose of enhancing the construction industry, one project at a time, ensuring customer satisfaction and peace of mind. Caring for each other cultivates positive relationships, empathy, and a familial environment within the company. The Senior Client Support Engineer / Support Engineer role requires a Bachelor's/Master's degree in a related field with 2 to 3 years of experience, possessing excellent communication, team management, time management, and analytical skills. Responsibilities include providing support to global clients, troubleshooting technical issues, collaborating with technical support teams, investigating and resolving problems, executing bug fixes, and ensuring quality customer experiences. You will work closely with customers, manage inquiries, and prioritize work items with the Development Manager and Product Owner. Customer-centric problem resolution, customization evaluation, and system design documentation are integral to the role. To explore career opportunities with Tactive, upload your resume online. For further details, contact HR at +91 99435 96699.,