Senior Cisco UC Engineer - Tier 3

As a Senior Cisco Unified Communications Engineer, you will be responsible for designing, deploying, and managing Cisco UC and Contact Center Enterprise (UCCE) solutions. Your primary focus will be on the complete project lifecycle ownership, from design to support, for infrastructure in Hyderabad and Vizag. Key Responsibilities: - Design, implement, and support Cisco Unified Communications systems such as CUCM, UCCE, CVP, and IP IVR solutions. - Configure and manage Cisco Voice Gateways (SIP, H.323, MGCP) and call routing plans. - Develop and troubleshoot ICM call routing scripts, CVP call flows, and Finesse desktop configurations. - Deploy and integrate Webex Calling and Meetings in hybrid or cloud environments. - Monitor voice call quality and optimize performance across the UC infrastructure. - Collaborate with network, application, and security teams to integrate UC systems into broader enterprise architecture. - Perform advanced troubleshooting of call flow failures, media path issues, and contact center escalations. - Provide L3 support, lead technical escalations, and mentor junior engineers. - Maintain detailed and up-to-date documentation for all UC systems, designs, and operational procedures. Required Skills & Qualifications: - 8-12 years of hands-on experience in Cisco Unified Communications and UCCE technologies. - Strong expertise in UCCE with CVP, ICM scripting, and CUCM configuration. - In-depth knowledge of VoIP protocols: SIP, H.323, MGCP. - Experience with Cisco Finesse, CUIC, UCCX, and Voice Gateway management. - Practical experience with Webex Meetings/Calling and hybrid collaboration environments. - Excellent troubleshooting and performance optimization skills in UC environments. - Strong communication, documentation, and client-facing abilities. - Willingness to work in or relocate to Hyderabad or Vizag.,